[Solved] A/c Suspended, New A/c Created, Still Can't Log In

[bassman]

My a/c was suspended (due to inactivity) - grrr

I reinstated

but still could not log in

Emptied cache

still cannot log in

created new account

STILL cannot log in

 

help?

[Byron]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[bassman]

u/n: bassman

 

http://bassman.heliohost.org/cpanel

 

server: don't know

 

I received only the

New Registration at HelioNet‏

 

email - shouldn't there have been more?

 

many thanks

 

Incidentally, I really didn't want to create a new account - can my old account/content be retrieved??

[Byron]

What is your old account? btw, your account is active for http://bassman.heliohost.org/ but it has this in an iframe: http://byethost.com/byet_default_home_page.php

[bassman]

The old account is same name as new one - (w/different email address)

 

Actually, bassman.heliohost.org/amband.php is up and running now - which is great

 

however I still seem unable to log into cpanel ....

 

Plus FTP fails to login (using previous credentials)

 

OK!

 

don't know if you changed anything FTP is connecting and I've logged into cpanel and seem to be back in business - thanks Byron

[bassman]

Oops spoke to soon - although the site is up (bassman.heliohost.org/amband.php) again cannot log in to cpanel - 'Authentication Required' is repeated.

FTP again fails to connect also.

Have cleared cache ...

please sort!

thanks

[Byron]

Brute force was blocking you. You had 30 failed login attempts.

 

Ok you should be able to login now.

[Byron]

I've reset your password after receiving a personnel email stating you still couldn't login. Check your gmail account for the new password.