fpackham Posted June 30, 2014 Share Posted June 30, 2014 Username: fpackhamServer: StevieDomain: fpgenealogy.co.uk My account has been suspended but does not need renewed. I had a problem a few weeks ago with spam being sent from my account, don't know if the current suspension is related. Link to comment Share on other sites More sharing options...
Byron Posted June 30, 2014 Share Posted June 30, 2014 Your account was suspended for sending too many emails. Ok I've unsuspended your account. Keep the emails down. Link to comment Share on other sites More sharing options...
fpackham Posted July 3, 2014 Author Share Posted July 3, 2014 Thank you for unsuspending my account. However, it is not me sending these emails, and my account has been suspended again. How can I stop this from happening? Link to comment Share on other sites More sharing options...
Byron Posted July 3, 2014 Share Posted July 3, 2014 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
fpackham Posted July 7, 2014 Author Share Posted July 7, 2014 Thank you for escalating my request. My account has been suspended again. Link to comment Share on other sites More sharing options...
Tjoene Posted July 9, 2014 Share Posted July 9, 2014 Thank you for escalating my request. My account has been suspended again. Your site is working for me.Have you tried to clear your cache? Link to comment Share on other sites More sharing options...
fpackham Posted July 9, 2014 Author Share Posted July 9, 2014 My site definitely wasn't working, I couldn't access any web pages or any email accounts. However, it is working today. Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 9, 2014 Share Posted July 9, 2014 <p>If you aren't sending those emails, here are some things to try:</p><ol> <li>Change your password for cPanel and all email accounts</li> <li>Add a CAPTCHA to your contact forms (like https://www.google.com/recaptcha/intro/index.html)</li> <li>Limit or disable email notifications from forum software</li></ol> Link to comment Share on other sites More sharing options...
fpackham Posted July 11, 2014 Author Share Posted July 11, 2014 Will do, thanks. Link to comment Share on other sites More sharing options...
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