ssforum Posted June 30, 2014 Posted June 30, 2014 Hello, My account was suspended, and I'm unable to renew the website. Please help me as my work relies on heliohost. Here are the details, Username : sswhostServer: StevieDomain: http://wwww1.sunsue.com Thanks,Mr. Leung
Byron Posted June 30, 2014 Posted June 30, 2014 Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Fraudst-48 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
ssforum Posted June 30, 2014 Author Posted June 30, 2014 Hi Byron, My account has been suspended again after being unsuspended for 10 minutes. By the way, would you locate the offending files to me? I want to delete them accordingly. Thanks
Tjoene Posted June 30, 2014 Posted June 30, 2014 Your account was marked as inactive by the system.It should be back active now, if not, please clear your cache.
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