[Solved] User ? Is Not Authorised For Mail

[lwk]

HI. My account is Trusty. When I try to use Webmail, a message shows 'User Trusty is not authorised for Mail'. I can use it before. Could you fix it?

[Byron]

Are you using all lowercase when you type 'trusty'?

[lwk]

I click 'go to webmail login' and horde. I didn't type anything. The message shows.

[Byron]

Horde is broke on the Stevie server so you'll need to use another email besides Horde.

[lwk]

I use roundcube but it shows

DATABASE ERROR: CONNECTION FAILED!

Unable to connect to the database!

Please contact your server-administrator.

 

I go to email account page. I click more selection box and select webmail access.

I login in the email account but it show a login panel. What is the username and password?

[Byron]

Sorry I forgot both are not working. See about half way down:

 

http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

 

You'll need to use Squirrel mail.

[lwk]

I can enter the Squirrel mail page. It didn't need login or selecting email account. I think it does not specify what email account it serve.

[Byron]

It would be your default email that you login with the same username and password as cpanel login.

[lwk]

not same as the panel login.

[Byron]

If it's not the same as cpanel login, then how did you login?

[lwk]

My steps: I go to email account page. I click 'more' selection box of an email and select webmail access.

I login in the email account but it shows a login panel. The login panel may be for administration user.Please see the pictures.

[Byron]

But your able to login with cpanel username and password right?

[lwk]

Yes.

[lwk]

Could you check my email account? I can't receive Email. I try to configure Outlook but the response is the login inforamtion is incorrect.

[Byron]

Are you able to login to your cpanel email and send and receive emails from there?