fcb202 Posted April 1, 2014 Share Posted April 1, 2014 I would like to know why my account has been suspended.Thank you. Link to comment Share on other sites More sharing options...
Byron Posted April 1, 2014 Share Posted April 1, 2014 And we would like to know the name of your account. Link to comment Share on other sites More sharing options...
fcb202 Posted April 1, 2014 Author Share Posted April 1, 2014 a. your HelioHost username - fcb202b. the server your account is on - I think Steviec. your HelioHost main domain - bockowski.com Sorry about that one Link to comment Share on other sites More sharing options...
Byron Posted April 1, 2014 Share Posted April 1, 2014 Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-42 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
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