zec0r Posted February 16, 2014 Posted February 16, 2014 Heliohost username : zec0rserver : johnnymain domain : abgdanial.com suspended for 2nd time , why my acc suspend again ?
Ice IT Support Posted February 16, 2014 Posted February 16, 2014 Your account was suspended for the following reason: Malware. 1 file(s). PHP.ShellExec FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
zec0r Posted February 17, 2014 Author Posted February 17, 2014 i dont know how to remove the malware file ,
Ice IT Support Posted February 17, 2014 Posted February 17, 2014 If you know what file is infected, then you simply delete it. If you don't know what file is infected, then an admin can tell you.
zec0r Posted February 18, 2014 Author Posted February 18, 2014 i dont know where is the infected file, admin can you delete it ,
Byron Posted February 18, 2014 Posted February 18, 2014 I'm not seeing any infected files now. Either you deleted it or another admin. did.
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