[Solved] Lost Password

[Tex Killer]

Hey, guys.

 

I have created an account on Johnny a few days ago, and recently decided to move to Stevie for better up-time and stability. Following the step-by-step tutorial, I have requested my account deletion. I then tried to created a Stevie account using the same domain, but I couldn't (the site was saying the domain was already in use), so I renewed the old account to try and change it's domain before deleting it again. The problem is that now the old account is active, but the password is changed, and I don't know what it is nor can I change it through the Panel: I receive the e-mail with the confirmation code, but the code doesn't work.

 

Can someone please e-mail me this new password, or better yet, just delete the old account so that I can create the new Stevie one with my domain?

 

Thank you for your help.

[Byron]

Please post the following information:

• Your cPanel username
  
• Your main domain
  
• The server that you are on
  

[Tex Killer]

Ok, here it goes:

 

Username: texk

Domain: texkiller.tk

Server: Johnny

[Byron]

Go ahead and delete it again for me and once I see it's up for deletion, I'll go ahead and delete it permanently for you.

 

http://www.heliohost.org/home/support/scripts/delete

 

Post back to let me know when you've done this.

[Tex Killer]

But how can I delete it without this new password? As I've said before, I can't change the password. I need either the new password sent to my e-mail, or that you guys fix the script that changes it.

[Byron]

Ok I've emailed you the new password to the email address you registered with.

[Tex Killer]

Ok, now my account is queued for deletion. Thanks

[Byron]

Looks like another admin. must have deleted your account for you.

 

Okay you should be able to signup with the Stevie server when new signups begin. You can check that time with the link in my signature.

[Tex Killer]

Yeah, I know... Thank you very much for your help!