barryallen Posted August 19, 2013 Posted August 19, 2013 Hi Tech support, I have tried all possible solution to reset my cpanel password but none worked :(/&--#62; . I still remember my password but the accound got suspended hence maybe the reason why I cannot reset my cpanel, email confirmation code is being sent to my email ID but password is not resetting. My account details below: CPANEL: provono DOMAIN: eveybodyloveseverybody.org SERVER: Johnny Thank you in advance for support <br />
Ice IT Support Posted August 20, 2013 Posted August 20, 2013 You cannot reset your password while your account is suspended.
barryallen Posted August 20, 2013 Author Posted August 20, 2013 i tried to active, i cant as well, any suggestions?
barryallen Posted August 20, 2013 Author Posted August 20, 2013 Hi Tech support, Can I ask my account to be re-activate? I cant activate it, nor change my password. Thanks,
Byron Posted August 21, 2013 Posted August 21, 2013 Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-56 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
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