bvcx Posted July 18, 2013 Posted July 18, 2013 username: bvcxserver: steviedomain name: bvcx.org http://www.heliohost.org/scripts/status.php?username=bvcx indicates that my account is not queued, but I can't seem to log in to stevie.heliohost.org:2082 either.
Ice IT Support Posted July 18, 2013 Posted July 18, 2013 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.
bvcx Posted July 18, 2013 Author Posted July 18, 2013 Thank you. I will try to create an account again. I don't entirely understand about the inactivity, in fact this account was only created yesterday and I received an email at 2013-07-18 00:02 pdt. I hope my email address is not logged as to prevent me from registering twice?
Ice IT Support Posted July 19, 2013 Posted July 19, 2013 If you just created your account, you need to give it more time. Remember, new accounts take up to 48 hours to become fully functional. At the time of this post, your account is now number 1 in the queue.
bvcx Posted July 19, 2013 Author Posted July 19, 2013 (edited) It is working now. Thanks Edited July 19, 2013 by bvcx
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