robinsiebler Posted July 11, 2013 Share Posted July 11, 2013 I followed the directions as best as I could, but I could not get Thunderbird to work. It keeps failing to connect. This is the information I was provided: Manual Settings Mail Server Username: robinsiebler+robinsiebler.heliohost.orgIncoming Mail Server: mail.robinsiebler.heliohost.orgIncoming Mail Server: (SSL) stevie.heliohost.orgOutgoing Mail Server: mail.robinsiebler.heliohost.org (server requires authentication) port 25Outgoing Mail Server: (SSL) stevie.heliohost.org (server requires authentication) port 465Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS) Link to comment Share on other sites More sharing options...
Ice IT Support Posted July 11, 2013 Share Posted July 11, 2013 Try this Email address: robinsiebler@robinsiebler.heliohost.orgIncoming server username: robinsiebler@robinsiebler.heliohost.orgIncoming server: stevie.heliohost.orgIncoming server protocol: IMAPS (SSL)Incoming server port: 993Incoming authentication type: Password Outgoing server username: robinsiebler@robinsiebler.heliohost.orgOutgoing server: stevie.heliohost.orgOutgoing server protocol: SMTPS (SSL)Outgoing server port: 465Outgoing authentication type: Password Link to comment Share on other sites More sharing options...
robinsiebler Posted July 11, 2013 Author Share Posted July 11, 2013 Thanks, that worked. Part of the problem was Thunderbird. If I clicked the "Re-test" button, it just said "Probing the server" forever! But when I clicked "Done", it immediately checked the password and was happy. You might mention that in the instructions or even have specific instructions for Thunderbird. It is, after all, a rather popular e-mail program. Link to comment Share on other sites More sharing options...
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