robinsiebler Posted July 11, 2013 Posted July 11, 2013 I followed the directions as best as I could, but I could not get Thunderbird to work. It keeps failing to connect. This is the information I was provided: Manual Settings Mail Server Username: robinsiebler+robinsiebler.heliohost.orgIncoming Mail Server: mail.robinsiebler.heliohost.orgIncoming Mail Server: (SSL) stevie.heliohost.orgOutgoing Mail Server: mail.robinsiebler.heliohost.org (server requires authentication) port 25Outgoing Mail Server: (SSL) stevie.heliohost.org (server requires authentication) port 465Supported Incoming Mail Protocols: POP3, POP3S (SSL/TLS), IMAP, IMAPS (SSL/TLS)Supported Outgoing Mail Protocols: SMTP, SMTPS (SSL/TLS)
Ice IT Support Posted July 11, 2013 Posted July 11, 2013 Try this Email address: robinsiebler@robinsiebler.heliohost.orgIncoming server username: robinsiebler@robinsiebler.heliohost.orgIncoming server: stevie.heliohost.orgIncoming server protocol: IMAPS (SSL)Incoming server port: 993Incoming authentication type: Password Outgoing server username: robinsiebler@robinsiebler.heliohost.orgOutgoing server: stevie.heliohost.orgOutgoing server protocol: SMTPS (SSL)Outgoing server port: 465Outgoing authentication type: Password
robinsiebler Posted July 11, 2013 Author Posted July 11, 2013 Thanks, that worked. Part of the problem was Thunderbird. If I clicked the "Re-test" button, it just said "Probing the server" forever! But when I clicked "Done", it immediately checked the password and was happy. You might mention that in the instructions or even have specific instructions for Thunderbird. It is, after all, a rather popular e-mail program.
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