[Solved] Password Reset Not Working For Suspended Accounts

[ofelsefe]

Dear Sirs / Madams:

My account (ofelsefe) suspended. Since I have forgotten my password, I used password reset function of the login page. But, I cannot use the code for accessing my account. The message is as follows:

Password Reset

 

Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.

 

Could you help me to overcome this problem?

Thanks

[Ice IT Support]

Please clear your cache. If it still doesn't work, I can do a manual password reset.