mbaweb Posted June 15, 2013 Posted June 15, 2013 My Account is suspended I am unable to login or reactivate my account. Domain: rackhost.cz.ccusername: mbaweb I think I forgot my username when I am trying to use reactivate account it is showing user name does not exist. I don't know what is the cause of suspension of my account may be due to inactivity I was busy in studies please solve my issue.
Tjoene Posted June 15, 2013 Posted June 15, 2013 Your account was suspended for the following reason: Malware. 1 file(s). HTML.Exploit.CVE_2013_3120 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
mbaweb Posted June 15, 2013 Author Posted June 15, 2013 Done I cannot delete my addon domain, I want to delete this addon domain now & I will add it later or another one. getting this error
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