ccwu Posted June 15, 2013 Share Posted June 15, 2013 Hello, My account has been suspended.I have no idea what's happen.Can you tell me what's wrong and help me to reactivate my account? Thank you very much! The following is the information of my account: User:ccwuServer stevieMain domain: ccwu.heliohost.org ps.I used DNS redirection before and now I suspend it.If the DNS redirection is the cause of the problem. Please let me know. Thank you very much. Jean Link to comment Share on other sites More sharing options...
Ice IT Support Posted June 15, 2013 Share Posted June 15, 2013 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache. Link to comment Share on other sites More sharing options...
ccwu Posted June 15, 2013 Author Share Posted June 15, 2013 Thank you very much. I successfully reactivated my account. But I remembered that I occasionally logged into my account to prevent my account to be suspended.Actually I even posted an article on 23, May.So, it is no reason that my account was suspended for inactivity. Should I need to log into my account though the homepage of heliohost to prevent my account to be suspended? Jean Link to comment Share on other sites More sharing options...
Sove Posted June 16, 2013 Share Posted June 16, 2013 What URL have you been using to login? Link to comment Share on other sites More sharing options...
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