redberry Posted April 12, 2013 Posted April 12, 2013 Dear Admin, I'm sorry for not having been using this account it was due to my illness...Please help me retreive it back. Thank You
Tjoene Posted April 12, 2013 Posted April 12, 2013 Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.
redberry Posted April 12, 2013 Author Posted April 12, 2013 <h1> Password Reset</h1><p>Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.</p><p> </p><p> </p><p>My Account keeps showing the above error message....PLZ HELP</p> My Account keeps showing the error message....PLZ HELP Password ResetPassword change cannot be completed: Account is currently suspended! Please contact the billing/support department.
Shinryuu Posted April 12, 2013 Posted April 12, 2013 Try now. EDIT: Actually, on closer inspection, I'm resuspending the account.
Shinryuu Posted April 12, 2013 Posted April 12, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
redberry Posted April 12, 2013 Author Posted April 12, 2013 i'm so sorry if i've broken any law which I sincerely do not know of ...Below is my account information which I request you help unsuspend Username: tberryDomain: educationisfree.heliohost.orgControl Panel URL: http://educationisfree.heliohost.org/cpanel The FTP accounts is all I use and nothing more....Please help with the renewal... Thank You
Shinryuu Posted April 12, 2013 Posted April 12, 2013 Alright, but first I'd like to make sure, is 'tberryng' one of your accounts?
redberry Posted April 12, 2013 Author Posted April 12, 2013 NOOOOO.... ONLY Username: tberryDomain: educationisfree.heliohost.orgControl Panel URL: http://educationisfr...host.org/cpanel Thank You
Shinryuu Posted April 12, 2013 Posted April 12, 2013 The account tberry has now been unsuspended, let us know if you need anything else. If you still see the account suspended page, please try clearing your cache.
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