isitpossible Posted March 19, 2013 Posted March 19, 2013 Can anyone help me!!!! The password is reset and new password was created but I am not able to login with the new password..... hence cannot debug this mysql problem anymore.....
Ice IT Support Posted March 19, 2013 Posted March 19, 2013 Please post the following information:Your cPanel username Your main domain The server that you are on
Shinryuu Posted March 19, 2013 Posted March 19, 2013 Your account isn't suspended so my guess is you or someone else set off brute-force protection. Stop trying to login for a while then come back to it later and see if brute-force stops hassling you.
isitpossible Posted March 19, 2013 Author Posted March 19, 2013 Well after lot of tries and wait I was able to get in the site. Is there a way to reset the site with original folders? By mistake it looks like I deleted all original default folders. mysavings.heliohost.org on Johnny server
Ice IT Support Posted March 19, 2013 Posted March 19, 2013 You can re-create them yourself. It won't hurt anything.
isitpossible Posted March 19, 2013 Author Posted March 19, 2013 But I dont even remember which ones where created by default.... :-(
Ice IT Support Posted March 19, 2013 Posted March 19, 2013 You can delete your account at http://www.heliohost.org/home/support/scripts/delete and then re-create it.
Shinryuu Posted March 19, 2013 Posted March 19, 2013 By default nightly maintenace runs recreate public_html at least. This is starting to become a bad habit with people deleting their home directory though.
isitpossible Posted March 20, 2013 Author Posted March 20, 2013 Ok as suggested, deleted my account and trying to create a new one.... 1st attempt: use another user id (didnt I just delete my account!!!)2nd attempt: same message "We're sorry, but that username has already been taken. Please go back and enter a different username."
Shinryuu Posted March 20, 2013 Posted March 20, 2013 The Delete script isn't instant, however I now don't see your account so try using that again.
isitpossible Posted March 20, 2013 Author Posted March 20, 2013 Just tried and same result.... :-( We're sorry, but that username has already been taken. Please go back and enter a different username.
Shinryuu Posted March 20, 2013 Posted March 20, 2013 Oops, i looked for 'isitpossible', forgot your user was savings, yeah, that account still exists as Active.
isitpossible Posted March 20, 2013 Author Posted March 20, 2013 Finally able to create and get into the site. RESOLVED :-)
Shinryuu Posted March 20, 2013 Posted March 20, 2013 Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
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