onebook Posted March 14, 2013 Posted March 14, 2013 Hi, Yesterday my account got suspended without any notification.Can you please let me know the reason for this account suspension.Also, please let me know how i can reactivate my account. I am regularly loggin into cpanel. Below are my account details... HelioHost username : onebookServer : StevieHelioHost main domain : onebook.heliohost.org Regards,OneBook
Shinryuu Posted March 14, 2013 Posted March 14, 2013 This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
onebook Posted March 14, 2013 Author Posted March 14, 2013 can you please activate this account and suspend all the other.. Please unsuspend the below account.. HelioHost username : onebook Server : Stevie HelioHost main domain : onebook.heliohost.org Regards, OneBook Also can you please provide me the backup of files and database of below account a. your HelioHost username : pvindia b. the server your account is on : johnny c. your HelioHost main domain : http://pvi.heliohost.org/
Shinryuu Posted March 14, 2013 Posted March 14, 2013 The account pvindia has been temporarily unsuspended to allow you the chance to create and download a backup, let us know when you want to resuspend it and unsuspend onebook.
onebook Posted March 14, 2013 Author Posted March 14, 2013 can you please activate this account HelioHost username : onebookServer : StevieHelioHost main domain : onebook.heliohost.org Regards,OneBook
Shinryuu Posted March 14, 2013 Posted March 14, 2013 The account pvindia has now been suspended and onebook unsuspended, if you still see the account suspended page try clearing your cache.
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