s6vtf3sw2 Posted March 8, 2013 Posted March 8, 2013 username: s6vtf3swserver: stevieDomain: tenpack77.heliohost.org I have a reminder set in Outlook so that I login every 15 days. Not sure why this happened. Thank you. P.S. In reading some other posts, I see a virus or malware was detected and that's why the account was suspended. I have not uploaded any new files or made any changes for weeks so that can't be the problem, either.
Tjoene Posted March 8, 2013 Posted March 8, 2013 You were suspended for having multiple accounts (r4vs66wq and s6vtf3sw).You are only allowed to have one (see http://www.helionet.org/index/topic/15093-multiple-accounts-policy/) Tell us what account you would like to keep, and if you'd like a backup of the others.
Ice IT Support Posted March 8, 2013 Posted March 8, 2013 Your two accounts are r4vs66wq and s6vtf3sw. I see one is on Stevie and the other on Johnny. If you want two accounts (one on each server), you must request permission in Customer Service with a reason for having multiple accounts.
s6vtf3sw2 Posted March 8, 2013 Author Posted March 8, 2013 Sorry, I didn't think about that. I only use s6vtf3sw. Awhile back when you were having the disk corruption issues with Johnny, one of the options was to switch to Stevie, and thus the new account. I only use s6vtf3sw The old one was just a backup in case Stevie developed similar problems but I have not noticed that. I do not need a backup of Johnny since it's only my personal portal and I have all the files on my local hard drive. Thank you.
Shinryuu Posted March 8, 2013 Posted March 8, 2013 I've unsuspended S6Vtf3Sw, if you still see the account suspended page please try clearing your cache. Stevie is our stable server and we're pretty gung-ho about keeping him that way.
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