sumitprosoft Posted December 31, 2012 Share Posted December 31, 2012 Hi Heliohost Team, I have hosted a website ( domain - www.astrodpverma.com) on stevie/Jonny. My user Name is- parthk Somehow I did not logged in my account within 30 days and it has suspended now. Now I would like to re-host this website.I am trying to signup new account but its not allowing me. Could you please help me on this? FYI:Last time astrodpverma.com was parked on top of astrodpverma.heliohost.org. Appreciate your help on this. RegardsSumit SinhaEmail- sumitprosoft@gmail.comMobile:+1 650 215 8776 Link to comment Share on other sites More sharing options...
Shinryuu Posted December 31, 2012 Share Posted December 31, 2012 How long ago did you stop logging in? Generally you can reactivate with the renew script. Also, astrodpverma.com appears to have no DNS records, to have it hosted with us you'd need to set your NS records to ns1.heliohost.org and ns2.heliohost.org. Link to comment Share on other sites More sharing options...
Ice IT Support Posted January 1, 2013 Share Posted January 1, 2013 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days. Link to comment Share on other sites More sharing options...
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