[Solved] Cannot Login To Cpanel: Server Not Found

[beckyang]

My account was inactived and I try to active it using http://www.heliohost.org/scripts/renew.php

But when I try to login the cpanel, I get a error message: server not found.

 

HelioHost username: beckyang

The server your account is on: johnny

My HelioHost main domain: bravo.heliohost.org

 

I try to check DNS record and here is the result. Please help.

 

----- result of nslookup -----

> bravo.heliohost.org

Server: google-public-dns-a.google.com

Address: 8.8.8.8

 

Non-authoritative answer:

Name: bravo.heliohost.org

Address: 64.62.211.131

 

> stevie.heliohost.org

Server: google-public-dns-a.google.com

Address: 8.8.8.8

 

Non-authoritative answer:

Name: stevie.heliohost.org

Address: 65.19.143.2

 

> johnny.heliohost.org

Server: google-public-dns-a.google.com

Address: 8.8.8.8

 

*** google-public-dns-a.google.com can't find johnny.heliohost.org: Non-existent domain

[Shinryuu]

This is the same thing; set your A record accordingly.

 

EDIT: Oops, I stand corrected, your DNS is fine. Your account however is suspended, to ask for an unsuspension and explanation please make a post here: http://www.helionet.org/index/forum/81-suspended-and-queued-accounts/