beckyang Posted December 5, 2012 Posted December 5, 2012 My account was inactived and I try to active it using http://www.heliohost.org/scripts/renew.phpBut when I try to login the cpanel, I get a error message: server not found. HelioHost username: beckyangThe server your account is on: johnnyMy HelioHost main domain: bravo.heliohost.org I try to check DNS record and here is the result. Please help. ----- result of nslookup -----> bravo.heliohost.orgServer: google-public-dns-a.google.comAddress: 8.8.8.8 Non-authoritative answer:Name: bravo.heliohost.orgAddress: 64.62.211.131 > stevie.heliohost.orgServer: google-public-dns-a.google.comAddress: 8.8.8.8 Non-authoritative answer:Name: stevie.heliohost.orgAddress: 65.19.143.2 > johnny.heliohost.orgServer: google-public-dns-a.google.comAddress: 8.8.8.8 *** google-public-dns-a.google.com can't find johnny.heliohost.org: Non-existent domain
Shinryuu Posted December 5, 2012 Posted December 5, 2012 This is the same thing; set your A record accordingly. EDIT: Oops, I stand corrected, your DNS is fine. Your account however is suspended, to ask for an unsuspension and explanation please make a post here: http://www.helionet.org/index/forum/81-suspended-and-queued-accounts/
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