achardwicke Posted November 30, 2012 Posted November 30, 2012 I recently signed up for a website with the user name "achard" (Tuesday morning). I wrote down my password so I would not forget it. My account is not found found when I clicked the link that was provided in a previous email, so I assume that it has been created. When I try to sign into the cPanel from my website/cpanel or from the heliohost.org page, signin fails. Since I had waited 48 hours and continued to get failures, I decided to reset my password. I immediately got the message that an email was sent to me (which should have gone to achardwicke@suddenlink.net), but I never received the email (in over 12 hours). My suddenlink account has been getting emails fine, and it is not in a spam or junk folder. What do I do now to log into the cPanel? I have never been able to successfully log in. Thanks.
Shinryuu Posted November 30, 2012 Posted November 30, 2012 Domain and server you signed up for please.
achardwicke Posted November 30, 2012 Author Posted November 30, 2012 Stevie. Domain name sanangelopca.heliohost.org
Shinryuu Posted November 30, 2012 Posted November 30, 2012 That domain shows an index listing, so the account it's tied to exists. Have you checked that your username is all lowercase and know that the password is case-sensitive. If that's all correct and not working try resetting your account's password.
achardwicke Posted November 30, 2012 Author Posted November 30, 2012 I was using lower case. I know password is case sensitive. Since still could not log in, I tried a second password reset at 8:25. As with the first trial to reset my password, I have not gotten the email that it says was sent. That was 4 minutes ago. I will take a walk, and check my email when I get back.
Shinryuu Posted November 30, 2012 Posted November 30, 2012 A mod or admin will have to check the account details in the database then. :/
achardwicke Posted November 30, 2012 Author Posted November 30, 2012 Ok, I found the problem. The spam folder for suddenlink.net is online, not on my computer. The emails went to this folder. Problem now resolved (by finding these emails). Thank you.
Shinryuu Posted November 30, 2012 Posted November 30, 2012 Ah. Glad your question got answered! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated.
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