jmyers12 Posted November 24, 2012 Share Posted November 24, 2012 I am having trouble acessing cpanel and my site is down.My helio username is jmyers13and my domain is everclearpoolservice.usplease let me know whats going on.thank you I am trying to reset my password for cpanel and get the message:Your request to reset jmyers13’s password is being processed. If the request succeeds, the server will send a confirmation code to the account’s registered email address. Enter this code below, or click the link in the email, to complete the password reset. but I never get an email. Can someone help me reset my password so I can access my cpanel. Link to comment Share on other sites More sharing options...
Ice IT Support Posted November 24, 2012 Share Posted November 24, 2012 That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted. We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days. Link to comment Share on other sites More sharing options...
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