Johnny Announcements

[HelioHost]

Since the load on Johnny seems to be settling down a little, Java has been upgraded and enabled once again to version 7.0.32. MySQL on Johnny has been upgraded from 5.5.22 to 5.5.27, and cPanel has been upgraded from 11.32.2 to 11.32.5.

 

During the downtime and the subsequent high load following Johnny's crash there ended up being about a thousand backlogged accounts in the creation queue. We're happy to announce that all of those account creations have now been processed and the accounts should now be active. If you've been waiting patiently for a week or more for your Johnny account to be created you can now log in at http://heliohost.org/

 

It's been stated several times already, but inactivity suspensions and automatic deletions have been postponed on Johnny due to the inability of users to log into their accounts since October 3rd. It has now been a full week since Johnny came back online, but since this last week has only had about 50% uptime due to frequent spikes of high load we are going to extend the no-inactivity period until November 1st. Be sure to log into your account before this date if you don't want to end up suspended for inactivity.

 

Since we have most of the data backed up already, users whose accounts are located on Johnny can request a copy of their files if they wish.

This should probably go without saying, but the offer for backups has expired since the server is now online. If you wish to create a backup of your Johnny account you can use this link http://johnny.heliohost.org:2082/frontend/x3/backup/index.html to create the backup yourself. We recommend making partial backups not full backups, and saving the files to a safe location often to prevent data loss.

 

If you also wish to move your account to Stevie you will also need to mention that in your post too because the automatic deletion script doesn't work when a server is offline, but a member of the Heliohost staff can still manually delete a Johnny account even if the server is offline.

Since the server is back online you no longer need an administrator to manually delete your account for you. If you wish to delete your account simply fill out this form http://www.heliohost.org/home/support/scripts/delete and your account will be deleted. Account deletions are highly dependent on server load so if the load is high it will take a while to be deleted or if the load is low your account might be deleted instantly. It just depends on the specific circumstances at the time.