legacie Posted October 25, 2012 Share Posted October 25, 2012 Server :johnny Username:legacie Domain :www.legacysystems.com.ar Account suspended. Please I need the reactivation. Thank you in advance Mariano Link to comment Share on other sites More sharing options...
Ice IT Support Posted October 25, 2012 Share Posted October 25, 2012 Please clear your cache. Link to comment Share on other sites More sharing options...
legacie Posted October 26, 2012 Author Share Posted October 26, 2012 Dear Ice , it is not the cache , l'm trying to reset my password because l can get in cpanel , and in the reset process l get a message saing that my account is suspended. Thank you in adavance Link to comment Share on other sites More sharing options...
Shinryuu Posted October 26, 2012 Share Posted October 26, 2012 You can't login to your cPanel currently because Johnny is offline, try logging in when this doesn't say [down] http://www.heliohost...rver_load_j.gif like now. Before posting check your website's homepage, if it show's an account suspended page then post on here, if it takes a long time to load or doesn't load at all then Johnny is down and you'll have to wait for it to come back up. Whilst your hosting server is down the reset password script can't access your account details either so it gives an account suspended response, even though your account is not on suspension. Link to comment Share on other sites More sharing options...
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