[Solved] Suspended: Aommaste

[aommaster]

Hello

 

My account got suspended and I was hoping it could be unsuspended.

 

My information as requested:

Username: aommaster

Server: Stevie (I think)

Main domain: http://www.aommaster.com (is this what you require?)

 

I think it was suspended because of inactivity (I hadn't accessed the cPanel in a while).

 

Thanks!

[Tjoene]

That username and/or domain is not located on our system. Most likely it was deleted due to inactivity. Feel free to create a new account and restore any backup data you may have, because Heliohost does not keep any backups of your data once your account has been deleted.

 

We apologize for the inconvenience, but we have to automatically delete inactive accounts to make room for users who are still active otherwise our servers would soon be overloaded. To prevent this from happening again in the future don't forget to log into your account at least once every 30 days.

[aommaster]

Thank you tjoene. My account was fine until earlier this morning. Could this have occurred due to inactivity?

 

Also, when I try to create an account, it says that the username has already been selected, however, I cannot log into the account. Is this normal?

 

Edit: And one last question... would it be possible to use the same username I used before this issue?

[Tjoene]

My bad, I looked aommaster up in the database, which didn't give any results.

But the actual username was aommaste.

 

 

Your account was suspended for inactivity. To reactivate your account, please visit http://www.heliohost...t/scripts/renew.

If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

[aommaster]

Hi Tjoene

 

Thank you very much. Technically, it was my bad... I forgot the name's get truncated to the 8-character length limit.

 

Thanks again for your time