rigby101 Posted August 6, 2012 Posted August 6, 2012 himy site was put on hold because of the one month rule (i was using an ftp client rather than cPanel doh!)anyway i restarted and was getting a 500i tried ftping files and nothing happened, i tried usingthe cPanel manual upload which says they're there but i'm still getting 500 page.i'm guessing it's pointing at the wrong place but i don't know how to fix thathelp would be much appreciated website: marchulson.com thanks rigby Quote
rigby101 Posted August 6, 2012 Author Posted August 6, 2012 just reading through the new wiki.helionet.orgi'd bookmarked my cPanel too so that explains the suspension Quote
Ice IT Support Posted August 6, 2012 Posted August 6, 2012 Did you use this http://www.heliohost.org/home/support/scripts/renew to renew your account?If you have any .htaccess files, try removing those. Quote
rigby101 Posted August 6, 2012 Author Posted August 6, 2012 no i didn't know about that page to renew. i just started a new account. trying it now i get<i>We're sorry, but we either could not find that account in the database, or it is not listed as inactive.Please contact an administrator if you feel this message is in error.</i> i deleted the file you mentioned.. no change. Quote
Ice IT Support Posted August 6, 2012 Posted August 6, 2012 That message usually means your previous account was deleted. Users are not allowed to have more than one account on the same server, so the second one you created most likely has some sort of lock on it. An administrator should be able to sort this out. Quote
rigby101 Posted August 6, 2012 Author Posted August 6, 2012 so how do i get an admin to sort it out? Quote
Byron Posted August 6, 2012 Posted August 6, 2012 Make sure you've deleted the root .htaccess file and if you have an index file (index.php or index.html) try renaming it and see what happens. Quote
rigby101 Posted August 6, 2012 Author Posted August 6, 2012 wow.. that's esoteric.. i all ready told you i deleted the htacess fileboth yours and mine can't you just restart the original site.. i think the secondary startup was on stevie if that makes a difference.. Quote
rigby101 Posted August 7, 2012 Author Posted August 7, 2012 i deleted the htacess file but i had one in the home folder i didn't deletei also changed the name of the index file and back again it is working now.. thanks for the help everyone Quote
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