[Answered] Restarting After Site On Hold, Still Getting A 500

[rigby101]

hi

my site was put on hold because of the one month rule (i was using an ftp client rather than cPanel doh!)

anyway i restarted and was getting a 500

i tried ftping files and nothing happened, i tried usingthe cPanel manual upload which says they're there but i'm still getting 500 page.

i'm guessing it's pointing at the wrong place but i don't know how to fix that

help would be much appreciated

 

website: marchulson.com

 

thanks rigby

[rigby101]

just reading through the new wiki.helionet.org

i'd bookmarked my cPanel too so that explains the suspension

[Ice IT Support]

Did you use this http://www.heliohost.org/home/support/scripts/renew to renew your account?

If you have any .htaccess files, try removing those.

[rigby101]

no i didn't know about that page to renew. i just started a new account.

 

trying it now i get

<i>We're sorry, but we either could not find that account in the database, or it is not listed as inactive.

Please contact an administrator if you feel this message is in error.</i>

 

i deleted the file you mentioned.. no change.

[Ice IT Support]

That message usually means your previous account was deleted. Users are not allowed to have more than one account on the same server, so the second one you created most likely has some sort of lock on it. An administrator should be able to sort this out.

[rigby101]

so how do i get an admin to sort it out?

[Byron]

Make sure you've deleted the root .htaccess file and if you have an index file (index.php or index.html) try renaming it and see what happens.

 

[rigby101]

wow.. that's esoteric.. i all ready told you i deleted the htacess file

both yours and mine

 

can't you just restart the original site.. i think the secondary startup was on stevie if that makes a difference..

[rigby101]

i deleted the htacess file but i had one in the home folder i didn't delete

i also changed the name of the index file and back again

 

it is working now.. thanks for the help everyone