onmy6 Posted July 19, 2012 Share Posted July 19, 2012 Something drastic seem's to have happened, my website has disappeared and also my login details seem to have disappeared. I get message that user name not found in database. Thats a couple of years worth of work gone, as i update my site 5 days a week with new content My website is http://www.informationation.co.cc/ a. HelioHost username = onmy6b. Server account is on = steviec. HelioHost main domain = http://www.informationation.co.cc/ Link to comment Share on other sites More sharing options...
anush Posted July 19, 2012 Share Posted July 19, 2012 I see that your domain is pointing to the heliohost name servers correctly. I think you have not configured the add on domain in Cpanel , or did you register with the .co.cc domain straight away or used a heliohost sub domain. Link to comment Share on other sites More sharing options...
onmy6 Posted July 19, 2012 Author Share Posted July 19, 2012 If I remember correctly I think I registered with .co.cc straight away, all has been working fine for the last couple of years but today everything disappeared.I can't even login into Cpanel as my user name has disappeared from heliohost databse it seem's, all very strange Link to comment Share on other sites More sharing options...
anush Posted July 19, 2012 Share Posted July 19, 2012 Sorry @onmy6 , only an admin can help you out, i guess. Wish it gets resolved soon 1 Link to comment Share on other sites More sharing options...
Byron Posted July 19, 2012 Share Posted July 19, 2012 I'm sorry but it looks like that account has been deleted due to not logging in every 30 days. ALWAYS keep a backup of your data! Link to comment Share on other sites More sharing options...
anush Posted July 20, 2012 Share Posted July 20, 2012 @onmy6 you must have logged in at least when you received an email, regarding deletion of account. Any way sorry from the helionet community, wish you had backups. Link to comment Share on other sites More sharing options...
onmy6 Posted July 21, 2012 Author Share Posted July 21, 2012 @anush - Hey thanks for your concern ,I really appreciate it. No I didn't receive an email, on the 18th july it was there on the 19th july it was completely gone, damn shame cause I really like helionets hosting. My back-ups are a couple of month's old,being a news site, although I do have a full backup site on another host for just such an occassion just had to redirect url.however i still prefer helionet. maybe the automated emails have bottlenecked I see others are having similar problems Thanks againI'm sure Ill be back in the not to distant future Onmy6 Link to comment Share on other sites More sharing options...
Recommended Posts