HelioHost Posted July 16, 2012 Share Posted July 16, 2012 At approximately 13:38 UTC there was a disruption in the internet connection between 10gigabitethernet1-1.core1.fmt1.he.net [72.52.92.109] and lafrance-internet-services.gigabitethernet3-15.core1.fmt1.he.net [66.220.10.126]. The cause of the disruption is still not clear, but it blocked all requests to any of the Heliohost services including our home page, the support forum, and all user accounts. Since this disruption was not caused by any of the Heliohost hardware we were not in direct control of the faulty connection and there was nothing other than contacting the responsible parties that we could do. Fortunately service was returned to normal swiftly, and we hope that this will not occur again. Internet service was restored to our servers at approximately 14:28 UTC. Link to comment Share on other sites More sharing options...
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