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Posted

Hi,

 

I created a new account on johnny a few days ago and received an email of confirmation.

 

Extract from email:

 

 

From: "no-reply@heliohost.org" <no-reply@heliohost.org>

Sent: Friday, 13 July 2012, 0:26

Subject: Hosting Account Installed!

 

 

Your hosting account at HelioHost has been added to the creation queue. Here is your account information:

Username: phantom (note: case sensitive!)

Domain: phantomtest.co.cc

Control Panel URL: http://phantomtest.co.cc/cpanel

 

 

My username no longer appears in the creation queue, but I am still not able to log into cpanel. I have tried to follow the instructions to reset my password, but even with the new password provided I still get an error message stating login invalid.

 

Please could you tell me if I have done something wrong during setup? Or is this something you are able to fix. Thanks.

 

G

Posted

I have received the email with the reset password (thank you) however, when I try to enter the username "phantom" with this new password (ensuring all characters lower case and correct), I still get an invalid login message.

Do I need to wait for a certain period of time before this password works? Thanks.

Posted

After following the advice of another post on here, it would seem that resetting my router and trying again seems to work. Thanks.

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