grassfrog Posted March 19, 2012 Share Posted March 19, 2012 Hi, I ordered a website last night, and got confirmation, then 2 hours later, I got an error emailDear 2sender,Your hosting account at HelioHost has encountered an error during installation. The error is:Sorry you must provide a valid username When I click on the link it says "We're sorry, but the daily signup limit has been exceeded. Please try again tomorrow at midnight PST." Now, I'm getting the following error when I try to go to 2snd.com.Nameserver trace for 2snd.com: Looking for who is responsible for root zone and followed c.root-servers.net. Looking for who is responsible for com and followed e.gtld-servers.net. Looking for who is responsible for 2snd.com and followed ns2.heliohost.org. Nameservers for 2snd.com: ns1.heliohost.org returned (NORECORDS) ns2.heliohost.org returned (NORECORDS) So, what I am trying to figure out is.... is the server having an issue, or is my account someonehow messed up? It allowed my username when I signed up and sent me a confirmation:Dear 2sender, Your hosting account at HelioHost has been added to the creation queue. Here is your account information:Username: 2sender (note: case sensitive!)Domain: 2snd.comControl Panel URL: http://2snd.com/cpanel Please note that it will take up to 24 hours before you can log in, and up to 48 hours before your website is up and running. Also note that your account will be automatically pruned if you do not log in to your control panel for a period of one month. If you would like to check the status of your account in the creation queue, please visit http://www.heliohost...ername=2sender. Regards,HelioHost Staff Now, when I click on the link to check the site, I get this message: Either we could not find that account in the database, or it has already become active. If you're seeing an "Account Queued" page, please wait an additional 24 hours. If you aren't seeing anything, please refresh your browser's cache. Should I start over?? Link to comment Share on other sites More sharing options...
Byron Posted March 20, 2012 Share Posted March 20, 2012 Yes try signing up again with a different username if possible. Link to comment Share on other sites More sharing options...
grassfrog Posted March 20, 2012 Author Share Posted March 20, 2012 Thanks. I'll have to wait until later tonight when the 24 hour limit has passed. Cheers, Roberta Link to comment Share on other sites More sharing options...
grassfrog Posted March 20, 2012 Author Share Posted March 20, 2012 Oh crap. I signed up for the new account, but the image verification failed, so when I went back in a re-entered that, I didn't see that the form changed my requested domain from 2snd.com to 2snd.heliohost.org. How do I fix this? Link to comment Share on other sites More sharing options...
anush Posted March 20, 2012 Share Posted March 20, 2012 you can add 2snd.com as an addon domain in cpanel and point it to our name servers. Link to comment Share on other sites More sharing options...
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