e-dredon Posted March 9, 2012 Posted March 9, 2012 servername : JohnnyAccount : edredonDomain name : generationtv.com Hello. Today i noticed my website and my mailboxes were unavailable... Then i got this mail to my gmail address : Your hosting account at HelioHost is about to expire. It will be suspended in seven days on March 16th, 2012, as a result of account inactivity. You should log in to your control panel as soon as possible in order to prevent account suspension. 1st your mail robot must have fallen in some timewarp. Coz we're on march 9th and my account seems to have been suspended already...Then i tried to connect on my cpannel with no success. Neigher i can ask for a password redeemI tried to reactivate on the url linked on my homepage : http://www.heliohost.org/scripts/renew.phpThen i get this error message :We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. I'm reading my mails daily and i installed a test blog and magento on 2 subdomains. This account is valid. I'm working on my blog on it's old server before i would like to migrate it on your hosting system. e-dredon.generationtv.comI don't think so i broke any of the fair use policies. What is the problem with my account ?can you reactivate it asap please ? Best regards,
Tjoene Posted March 10, 2012 Posted March 10, 2012 Your account has been suspended because you are using 753 MB.That is over the max limit of 500MB. We can unsuspend your account if you delete enough files to get below the limit.
e-dredon Posted March 10, 2012 Author Posted March 10, 2012 Well I don't know how i could break the limit. The main space usage must be my mailbox. I just checked the local imap thunderbird folder on my harddisk and it's 360MB.I guess the best would be to move my mailbox to another hosting services.Do i break any rule if i transfer the dns to another host, then i will create a name to point a subdomain to my free host on johnny ?Please reactivate my account so i can move my mailbox to somewhere else and get back below the 500Mb usage limit Best regards,oO
Tjoene Posted March 10, 2012 Posted March 10, 2012 Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. http://wiki.helionet.org/Clear_your_cache -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated.
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