amen611 Posted February 24, 2012 Share Posted February 24, 2012 a. HelioHost username : amen611b. server : Steviec. main domain : amen611.heliohost.org I received an email stating that my account has been suspended due to inactivity. I have already click the link to reactivate my account, but I receive this message:"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." Many thanks,amen611 Link to comment Share on other sites More sharing options...
anush Posted February 24, 2012 Share Posted February 24, 2012 amen611 were you suspended due to in activity, then only one of the admin can help you. next time at least login to the cpanel at least once a month. Link to comment Share on other sites More sharing options...
amen611 Posted February 26, 2012 Author Share Posted February 26, 2012 Thank you anush! So, do I have to wait for the admin to reactivate my account, or I have to send them an email to request it (since I couldn't find their email anywhere...)? Thank you,amen611 Link to comment Share on other sites More sharing options...
Tjoene Posted February 26, 2012 Share Posted February 26, 2012 Your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache. http://wiki.helionet.org/Clear_your_cache -- Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
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