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Posted

Hi,

 

Username: Tunestal

Server: Stevie (I'm quite sure it was)

Domain: tunestal.heliohost.org

 

I would guess my account was suspended due to inactivity and then also deleted perhaps?

 

But when I try to create a new account it works at first but after about five minutes I get this mail:

Dear tunestal,

Your hosting account at HelioHost has encountered an error during installation. The error is:

 

 

 

Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.

 

Regards,

HelioHost Staff

 

Yes, a blank error message so I have no idea of what the problem is.

 

Best regards,

Tune

Posted

i have the exact same problem ... did you solve it ? can any of you enlighten us.

 

Username: miho

Server: Stevie (I can confirm it was)

Domain: ling.heliohost.org

 

ps: let me know if i need to open a new thread for the exact same problem.

Posted

No, no solution yet.

 

I have managed to confirm that it was Stevie I was on aswell.

But still no solution to the problem.

Posted

I can't find both accounts in the database.

They are most likely deleted due to inactivity.

 

Feel free to create a new account and don't forget to log in every 30 days!

Posted

Thanks for the answer Tjoene. But that is the whole issue we are having.

 

We are trying to create an account but then gets the blank error message five minutes after we have recieved the mail saying "Hosting account installed"

Posted

Update : finally the registration was really successful. Thank you so much for all the help :)

 

 

still not working .... same error . the registration was successful . but after a while an email saying

 

Your hosting account at HelioHost has encountered an error during installation. The error is ....

 

i tried 3 times ... no luck . all failed.

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