Tune Posted February 21, 2012 Posted February 21, 2012 Hi, Username: TunestalServer: Stevie (I'm quite sure it was)Domain: tunestal.heliohost.org I would guess my account was suspended due to inactivity and then also deleted perhaps? But when I try to create a new account it works at first but after about five minutes I get this mail:Dear tunestal,Your hosting account at HelioHost has encountered an error during installation. The error is: Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Regards,HelioHost Staff Yes, a blank error message so I have no idea of what the problem is. Best regards,Tune
miho Posted February 23, 2012 Posted February 23, 2012 i have the exact same problem ... did you solve it ? can any of you enlighten us. Username: mihoServer: Stevie (I can confirm it was)Domain: ling.heliohost.org ps: let me know if i need to open a new thread for the exact same problem.
Tune Posted February 23, 2012 Author Posted February 23, 2012 No, no solution yet. I have managed to confirm that it was Stevie I was on aswell.But still no solution to the problem.
Tjoene Posted February 23, 2012 Posted February 23, 2012 I can't find both accounts in the database.They are most likely deleted due to inactivity. Feel free to create a new account and don't forget to log in every 30 days!
Tune Posted February 23, 2012 Author Posted February 23, 2012 Thanks for the answer Tjoene. But that is the whole issue we are having. We are trying to create an account but then gets the blank error message five minutes after we have recieved the mail saying "Hosting account installed"
Wizard Posted February 23, 2012 Posted February 23, 2012 We've had disk space issues on Stevie lately, they should be fixed now. Please try registering again.
Tune Posted February 24, 2012 Author Posted February 24, 2012 Still the same problem I'm afraid. However this time it took almost 25 minutes to get the blank error message.
Tune Posted February 25, 2012 Author Posted February 25, 2012 Got it working today. It worked when I registered on Johnny.Think I have tested both Stevie and Johnny before.
miho Posted February 27, 2012 Posted February 27, 2012 Update : finally the registration was really successful. Thank you so much for all the help still not working .... same error . the registration was successful . but after a while an email saying Your hosting account at HelioHost has encountered an error during installation. The error is .... i tried 3 times ... no luck . all failed.
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