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Posted

HH user name: siamuino

 

Server: Stevie

 

Domain: www.siamuino.heliohost.org

 

My account has been suspended. I had mostly no Internet connection during the flood period in Bangkok.

 

Reactivating my account generates the following message:

 

“We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error.”

 

 

Therefore, I signed up for a new account again.

Then, I receive an email that my hosting account at HelioHost has been added to the creation queue.

 

Some minutes later, I receive a Hosting Account Error email saying; sorry, a mysql user with the name siamuino already exists.

 

Very likely, this is the mysql account from my previous Heliohost account that has been suspended and cannot be reactivated.

 

I would be grateful if I could maintain the web address www.siamuino.heliohost.org.

 

Could you please advice? Thank you.

 

Best regards, Chai

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