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Posted

I was fairly certain I'd logged into cpanel sometime in December, but maybe I was wrong. I was having some serious trouble logging in last time-- some sort of mistake making it looked like my account had been queued when it in fact was totally set up.

 

Now my website is down and trying the cpanel login on heliohost.org yields "username not recognized" Is my account suspended or deleted? Thanks!

Posted

Please follow the guidelines for posting in this topic:

2) In your post, include the following information:

a. your HelioHost username

b. the server your account is on

c. your HelioHost main domain

 

I can't find any account that is linked to your HelioNet account...

So it can be it has been deleted due to inactivity.

Posted

Can't find any records of your account in the database.

Seems it got deleted.

Feel free to create a new one if you like.

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