Heliohost Account Error

[sefrea]

I've tried to create a new account but received the followig error:

 

Dear sefrea,

Your hosting account at HelioHost has encountered an error during installation. The error is:

 

Could not allocate a user id. Please remove /var/cpanel/usedids.* if you are sure it is safe to reallocate uids.

 

Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.

 

Regards,

HelioHost Staff

 

I did receive the "Hosting Account Installed!" email, however.

 

I would appreciate your help.

[Guest xaav]

What server did you sign up for?

[sefrea]

I signed up for Stevie.

[Guest xaav]

cPanel staff are working on our server, and during this time, signups will be unavailable.