micafire Posted December 26, 2011 Share Posted December 26, 2011 So this is one of my first post and that I am having trouble transferring a domain to my HelioHost account, I recently went ahead and transferred to www.exogengaming.co.cc and properly inserted the nameservers into the records. I have been checking the domain and it seems to not work. - I have ran ping from my command line, it says it can't find the host.- I have ran it through my web browser it returns none.I am not sure how long it will take or their is an error while transferring the domain. I would appreciate help and soon as possible to get the domain working again. -Thank you,Micafire Link to comment Share on other sites More sharing options...
Piotr GRD Posted December 26, 2011 Share Posted December 26, 2011 At the moment HelioHost nameservers do not have any information about your domain name.You can check it with ie. this utility: http://heliohost.grd...pl/dns-checker/ Did you add your domain name in HelioHost's cPanel?Either as the main domain name while creating the account OR as the add-on or parked domain. If you did - make sure you didn't misstype the domain name.Wait until ~01:00 PST / ~09:00 UTC - this is the time when scheduled synchronisation of DNS entries on HelioHost nameservers should be completed (sometimes these nameservers fails, so such synchronisation is scheduled every 24 hours after 8 UTC / midnight PST). Link to comment Share on other sites More sharing options...
Guest xaav Posted December 26, 2011 Share Posted December 26, 2011 Is your account located on Stevie? Link to comment Share on other sites More sharing options...
micafire Posted December 26, 2011 Author Share Posted December 26, 2011 I have attached the information that is from the co.cc domain panel and the Cpanel acknowledging the new domain but I am not sure if these domain name servers are correct. Thank you for helping me resolve this still it is not workingAnd yes I am using Stevie. Link to comment Share on other sites More sharing options...
Guest xaav Posted December 26, 2011 Share Posted December 26, 2011 There is an issue on Stevie right now that prevents parked domains from being created. We have requested that our root administrator contact cPanel to resolve the matter, and we expect for him to do this "later today." After cPanel support staff are contacted, the issue should be resolved fairly shortly. I am just hoping the djbob will not put this off any longer. If you do not want to wait for the issue to be resolved, you may change your main domain via the domain script, but that is the only other available option. Link to comment Share on other sites More sharing options...
micafire Posted December 27, 2011 Author Share Posted December 27, 2011 Hello again, it seems it has still not worked, yesterday I went ahead and re-did the Nameserver addition in the domain panel and transferred on the Domain Transfer Script on the HelioHost Website. Link to comment Share on other sites More sharing options...
Guest xaav Posted December 27, 2011 Share Posted December 27, 2011 Okay, I've manually added the DNS record to your account. Changes to the DNS configuration should take effect in less than ten minutes. Link to comment Share on other sites More sharing options...
Guest xaav Posted December 28, 2011 Share Posted December 28, 2011 While it appears that the domain name is showing up on our name servers, it still is displaying the "Account Queued" page. If this is still occurring after 24 hours, post back and I will look into the matter. Link to comment Share on other sites More sharing options...
micafire Posted December 28, 2011 Author Share Posted December 28, 2011 It works now, thank you for your help I really Appreciate it. Link to comment Share on other sites More sharing options...
Guest xaav Posted December 28, 2011 Share Posted December 28, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey: http://feedback.heliohost.org/ Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
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