mhea Posted December 1, 2011 Share Posted December 1, 2011 Hi, heliohost team, Firstly, thank you very much for supplying free host. You are great. Secondly, I want to ask for help. I couldn't be able to delete the subdomains and I cannot add addon domain in my account. The details list in follow: username: mheadefault domain name: net.heliohost.orghost: stevie Would you please delete all the domains under my account. Thanks! Quote Link to comment Share on other sites More sharing options...
Guest xaav Posted December 1, 2011 Share Posted December 1, 2011 We are aware of this issue and are working to fix it. Quote Link to comment Share on other sites More sharing options...
Byron Posted December 2, 2011 Share Posted December 2, 2011 @xaav: Is djbob aware of this issue? If not maybe we should make him aware of it. Quote Link to comment Share on other sites More sharing options...
mhea Posted December 2, 2011 Author Share Posted December 2, 2011 No, Djbob hasn't aware of this issue. I'm just looking forward to hearing that the issue would be fixed by Djbob. This problem has existed for almost 15 days. Please help me.Thanks! Quote Link to comment Share on other sites More sharing options...
Byron Posted December 2, 2011 Share Posted December 2, 2011 @mhea: I was actually addressing the other admin. I was thinking that maybe they had already talked to him or emailed him. Quote Link to comment Share on other sites More sharing options...
Guest xaav Posted December 2, 2011 Share Posted December 2, 2011 @byron Actually, djbob is aware of this issue; I talked to him on IRC. However, he has not done anything about it so far. What he needs to do is contact cPanel, and have them take a look. Quote Link to comment Share on other sites More sharing options...
Byron Posted December 2, 2011 Share Posted December 2, 2011 Ok it seems he's forgotten about it. I'm going to go ahead and email him with a link to the Escalated thread. Quote Link to comment Share on other sites More sharing options...
mhea Posted December 2, 2011 Author Share Posted December 2, 2011 Thanks! Quote Link to comment Share on other sites More sharing options...
Byron Posted December 2, 2011 Share Posted December 2, 2011 Ok djbob knows and he said he would take a look at it, BUT this is a very busy week for him. So if it's not an easy fix or he can't determine the problem right off, it may be a few more days. Quote Link to comment Share on other sites More sharing options...
mhea Posted December 3, 2011 Author Share Posted December 3, 2011 OK, I'll wait for the problem solved for few more days. If the problem is fixed, please let me know! Thanks! Quote Link to comment Share on other sites More sharing options...
mhea Posted December 9, 2011 Author Share Posted December 9, 2011 Sorry to bother you again, Djbob, but I really need you help right now! The problem I posted has never been fixed. I hope you would have a look on it, as the problem has existed for along time. Thank you very much! Quote Link to comment Share on other sites More sharing options...
mhea Posted December 10, 2011 Author Share Posted December 10, 2011 No one replies me? Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted December 10, 2011 Share Posted December 10, 2011 A topic must be escalated for the root admin to reply. I am sure you are aware of the topic with this exact same issue in Escalated Requests. @admins It might be helpful to merge the topics? Just an idea, as you might have your reasons not to. (null) Quote Link to comment Share on other sites More sharing options...
Guest xaav Posted December 11, 2011 Share Posted December 11, 2011 Closing thread...see escalated topic. Quote Link to comment Share on other sites More sharing options...
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