akio Posted October 1, 2011 Share Posted October 1, 2011 Hi Heliohost, I have a problem. Johnny is very slow and does not turn on the server of turkey. I would like to delete my johnny account but it was not. I open the stevie account, but deleted. Please delete my johnny account and Confirm my stevie account. I've tried, but did not. My Username : firtina My Domain : benimeserim.org My Email : benumeserum@gmail.com Good works. Link to comment Share on other sites More sharing options...
jje Posted October 1, 2011 Share Posted October 1, 2011 Hi akio, I cannot find an account with the details you provided in the database. Is that info you posted your Johnny account? If so, then that account appears to have been deleted; could you provide your Stevie info? Thanks, Link to comment Share on other sites More sharing options...
Byron Posted October 1, 2011 Share Posted October 1, 2011 I've been trying to help him through PM's. I deleted the Johnny account and then he registered on Stevie. The ACP showed that the johhny account was deleted but it's still showing: benimeserim.org After a couple of days and his Stevie account still showing as queued I deleted it hoping that maybe the johnny account would finally get completely deleted when the corruption scriopt ran. Anyway what needs to be done is this account needs to be completely deleted: benimeserim.org Link to comment Share on other sites More sharing options...
akio Posted October 1, 2011 Author Share Posted October 1, 2011 Hi akio, I cannot find an account with the details you provided in the database. Is that info you posted your Johnny account? If so, then that account appears to have been deleted; could you provide your Stevie info? Thanks, I can still sign with Johnny cpanel. www.benimeserim.com/cpanel and ftp is still working... And Domain working but host is currently empty : www.benimeserim.org Deleted the stevie account again. I open the stevie account again now. Link to comment Share on other sites More sharing options...
Byron Posted October 1, 2011 Share Posted October 1, 2011 Deleted the stevie account again. I open the stevie account again now. Don't create a new account on Stevie until we completely delete the johnny account. Link to comment Share on other sites More sharing options...
akio Posted October 1, 2011 Author Share Posted October 1, 2011 ok. I'm Waiting. --- Johnny account deleted. I can make stevie account now ? Link to comment Share on other sites More sharing options...
jje Posted October 1, 2011 Share Posted October 1, 2011 Hello again, akio It appears that your Johnny account was not in our database, but it was still there in cPanel. This meant that most services like your domain, FTP and cPanel remained active. I have manually logged into WHM and deleted your account from there. The deletion hang on 'Deleting databases', but it appears to have been deleted and the DNS records have been removed from our system. In other words, you may create an account on Stevie in 24 hours Thank you for being so patient in this matter Johnny account deleted. I can make stevie account now ?Please wait 24 hours, just incase there are some DNS stuff still there. Link to comment Share on other sites More sharing options...
akio Posted October 1, 2011 Author Share Posted October 1, 2011 Hi jje. Thank you for help. I would like to thank Byron is a very very much. Byron has helped me a lot. Thanks again jje and heliohost. Now again, I opened a new stevie account. Waiting for Approval I love heliohost. Good Day... Link to comment Share on other sites More sharing options...
jje Posted October 1, 2011 Share Posted October 1, 2011 Glad your problem got solved! Please spare a few minutes to take our brief survey:http://feedback.heliohost.org/Your participation in this survey is greatly appreciated. Link to comment Share on other sites More sharing options...
Byron Posted October 1, 2011 Share Posted October 1, 2011 It appears that your Johnny account was not in our database, but it was still there in cPanel. This meant that most services like your domain, FTP and cPanel remained active. I have manually logged into WHM and deleted your account from there. Thanks jje. Exactly where did you go in WHM to do this? Also can we restrat the mail server by going to Mail Server (Exim) in the WHM? Link to comment Share on other sites More sharing options...
jje Posted October 1, 2011 Share Posted October 1, 2011 Your welcome, byron First I checked if the account was there by entering the user's domain name in Account Information > Search Accounts. Then I used the delete account function in Account Functions > Terminate Account. Since the termination hanged, I made sure the account was deleted by repeating step one. Also can we restrat the mail server by going to Mail Server (Exim) in the WHM?Good idea I just tried that (Restart Services > Exim Mail Server) and WHM hanged on 'Restarting Exim Server'. Since I wasn't sure whether it was restarted or not, I ran /usr/local/cpanel/scripts/restartsrv exim via SSH which had no output. Just to make sure I tried running service exim restart and it came up with: Stopping exim: [FAILED] Stopping spamd: [OK] Starting exim: [OK] Anyways, it didn't seem to fix the problem. Link to comment Share on other sites More sharing options...
Byron Posted October 1, 2011 Share Posted October 1, 2011 Thanks jje! Link to comment Share on other sites More sharing options...
jje Posted October 1, 2011 Share Posted October 1, 2011 Your welcome, byron! Link to comment Share on other sites More sharing options...
akio Posted October 4, 2011 Author Share Posted October 4, 2011 [ Oct 1 2011, 01:21 PM Hi jje. Thank you for help. I would like to thank Byron is a very very much. Byron has helped me a lot. Thanks again jje and heliohost. Now again, I opened a new stevie account. Waiting for Approval smile.gif I love heliohost. smile.gif Good Day... ] My account is still not active... time each day postponed here : http://www.heliohost.org/home/support/scripts/status 3th - 4th 4th - 5th today : 5th - 6th Link to comment Share on other sites More sharing options...
jje Posted October 4, 2011 Share Posted October 4, 2011 Please read the latest news topic. We think that issue has been resolved now. Link to comment Share on other sites More sharing options...
Recommended Posts