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Posted

first i register heliohost ,

user sukualam

pass : [xxxxxxxxx]

server : johny

i add my domain (sukualam.com) with nameserver : ns1.heliohost.org & ns2.heliohost.org

then, i request a account deletion for user sukualam.

 

then i make new account

user edwinweb

pass: [xxxxxxxxxx]

server: charlie

 

but i have error when i add my domain sukualam.com

Error from park wrapper: sukualam.com is owned by another user.

 

how to solve

Posted

You must wait until your old account is completely deleted. Right now, your old account is in the Deletion Queue.

Posted

The error mean that your domain is already used.

You need to wait 24h before your account is deleted on Johnny.

 

You can't switch server right away, it takes time for helioshost to delete the data.

They add this delay so it doesn't overload the servers.

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