anjelliclecats Posted August 2, 2011 Share Posted August 2, 2011 Hi, I just created an account on Stevie server yesterday. I was able to login yesterday (to cpanel and FTP) but today I attempted to login to the cpanel admin page and the page can no longer be found. I checked the status page for my account but the account was not found. Additionally, I tried cleaning out my cache but that doesn't seem to work either. (Also can't FTP into account). Did it get deleted? User name: anjellic Domain name: anjelliclecats.heliohost.org Server name: Stevie Jess Link to comment Share on other sites More sharing options...
jje Posted August 2, 2011 Share Posted August 2, 2011 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Guest Geoff Posted August 2, 2011 Share Posted August 2, 2011 It appears that our nameservers were experiencing problems earlier, but now they are solved. However, it will take 24 hours for the changes to propagate throughout the internet. @djbob Cody is not authoritative for a lot (maybe all) *.heliohost.org records. The problem is fixed because ns1.heliohost.org is working correctly now, but ns2.heliohost.org is still broken. Link to comment Share on other sites More sharing options...
Ashoat Posted August 7, 2011 Share Posted August 7, 2011 Geoff: are you sure you're phrasing that correctly? A nameserver is authoritative for a domain if that domain (or its earliest parent doman) has an NS record for that nameserver. In this sense, I would imagine that ns2.heliohost.org is authoritative for all HelioHost domains. Are you saying that Cody doesn't have the records for a lot of *.heliohost.org domains? That might be the case. I'm running the following command on Cody right now to sync all the records: /scripts/dnscluster syncall --full If this happens again in the future, you could try running that command and seeing if it helps. Make sure to run it in screen, though, as it takes a while. UPDATE Syncing is done. "rndc reload" is failing for some unknown reason (possible related to the issue at hand), so I'm running /scripts/restartsrv_named. UPDATE Looks like named.conf was broken on Cody. Consequently, ns2.heliohost.org is currently down. Running a script (mv /etc/named.conf /etc/named.conf.broken; /scripts/rebuildnamedconf) on Cody to rebuild named.conf... UPDATE Okay, named.conf rebuilt and named restarted on Cody. Both nameservers seem to be correctly responding to DNS requests now. Link to comment Share on other sites More sharing options...
Guest Geoff Posted August 7, 2011 Share Posted August 7, 2011 Geoff: are you sure you're phrasing that correctly? A nameserver is authoritative for a domain if that domain (or its earliest parent doman) has an NS record for that nameserver. In this sense, I would imagine that ns2.heliohost.org is authoritative for all HelioHost domains. Probably not. I just quoted it from mydnscheck.com. Link to comment Share on other sites More sharing options...
jje Posted August 9, 2011 Share Posted August 9, 2011 If this happens again in the future, you could try running that command and seeing if it helps. Make sure to run it in screen, though, as it takes a while.I don't have SSH access to Cody. Link to comment Share on other sites More sharing options...
Ashoat Posted August 16, 2011 Share Posted August 16, 2011 Closing due to inactivity and probable resolution... PS: SSH access granted on Cody to all admins. Link to comment Share on other sites More sharing options...
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