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Hi I have not been able to use my heliohost account for months as I forgot my password and each time I do a reset I never get any email! Yes, I have checked my SPAM folder and whatnot but this is really p*****g me off as all I can do it reactivate my dormant account all the time and now, when I really need to upload a website for feedback on an assignment, nothing is working! I have never had anything but problems with Heliohost. Granted it is free, but I just use it for testing (like once/twice a year) and either the server is so unreliable, down all the time or database gets corrupted etc. I could not imagine relying on Heliohost for any serious hosting, but what I definitely have learnt is that you must get a stable and reliable hosting provider if you are serious about creating websites; unfortunately, I would never consider to pay for Heliohost due to all these issues I have faced nor recommend it to anyone. I understand you work hard for free but please could someone please sort out the (basic) damn password reset for me! Thank you!