beebedl2

My account was moved to Plesk, however, its still showing the old site hosted on CP with an invalid SSL cert. My domain is owned by Godaddy and I have the nameservers to ns1.heliohost.org and n2.heliohost.org. Is there something else that I am suppose to change for DNS?

Hey guys. I made a donation with my paypal account but its not the same as my registered email address with heliohost.

Transaction ID: 0P62062410505412R

registered account: davidbb

Awesome!!! That seems to have fixed its cranky behavior. Thank you so much!

Hello! Thank you again for everything you do!

I have an error every time I try to upload via FTP, It just gives me a permission denied issue which is what I was facing a few months back and some permissions had to be adjusted but I still having this permission issue. It also gives me errors if I try to delete a folder, the only time I can get around it, is to skip the trash.... Also, in my public_html domain folder, a folder keeps recreating itself every-time I try to delete it. I am assuming its part of my website. The folder is called assets.

domain= dopplerdave.info

heliohost ID = davidbb

Awesome! thank you so much for all of your help.

Krydos - I tried moving and uploading the files to the domain folder and I keep getting a Access Denied. I also tried creating a separate FTP account for just the domain and got

Error detected with pure-quotacheck for dopplerdave [/home/davidbb/public_html/dopplerdave.info]: Can't enter directory [/home/davidbb/public_html/dopplerdave.info]: [Permission denied]

Thanks, Krydos. I was able to add the domain now but oddly the public html folder for the domain is still empty despite uploading content to it repeatedly. I also still see the account queued page when going directly to the site.

Ahhh. I looked in the domains and did not see it so I tried adding it but got this error. 

(XID c4frab) A DNS entry for “dopplerdave.info” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.

Hey guys

My account has been stuck with a message displaying Account Queued for about a week now and I've cleared cache and tried multiple computers. Also when i upload to my public_html folder. the files seems to disappear. 

account id : davidbb

domain dopplerdave.info

Thank you so much! Appreciate everything you guys do.

Here is another one I found too 

Transaction ID

9MS03352YA924314B

Hello Support

I've donated a few times under my old account and then at one point I had to create a new account which I then donated again but I think my account status has not updated as a result and I also see the Donate for server move request when trying to access my site. Here is my info

New username: davidbb - donated on Sept 7, 2019 - account inactivity still at 30 days. 

old usernames = davebb,beebz,beebedl - donated 3 or 4 times previously. 

Site: dopplerdave.info

Can I just keep this account suspended but release my domain so I can register it with the account I created when I donated to you? If i could also get a backup of the sql database, that would be even more awesome.

I honestly have no idea. I have not changed anything and my account has a secure password. It did have a weak password a few months ago before I changed it though

No, just myself....those DNS settings are not anything I entered or even notice...

I do have another account I created after I donated that I can transfer my domain to but I will need a backup of my SQL account

I had that issues before because there was random email accounts being generated on my website but I have since turned email registration off so I am not sure what is causing it?

You have any insight and able to resume my account?

Hello

I have recently donated and not sure what happened to my account but it got suspended shortly after....?

ulearnit.org

beebedl

Is there any possibility he will be coming back online at all or any other ways I can recover this database?

I was just moved over to Johhny from Stevie and the last full backup I ran included the MySQL database but when I import/restore it. its basically blank. Is there a way for me to get a backup of my old sql database

beebedl

ulearnit.org

When I try logging into Cpanel I get an Invalid login when using beebedl

Yes please

beebedl

stevie

ulearnit.org

Perfect! its working. Thank you!!!