Hahaha, wow....
Well, let me be honest here. I think what Trish is saying is that, as it says on heliohost.org's opening page:
"You know that old saying: "You get what you pay for?" Well, HelioHost is changing that around"
I think she feels that there is some falling short of that promise.
In my opinion, Heliohost.org is an excellent product, with great possibilities and has a lot of potential to change the internet hosting market. And there isn't much to be done about a DDoS attack; it's just a modern reality of this computer age we live in. Sure, it's an inconvenience to everyone with hosting here, but I can imagine it's more of an inconvenience for the people who have to fix it.