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Posts posted by Weird Man Games
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Hi
We registered to HelioHost about two months ago. Our domain is wemag.heliohost.org.
About three days ago I visited our site, and instead of the content, came up a page saying that the account has been suspended. It didn't say why or when. Moreover, we did not receive any warning email, despite the fact that I turned on the option of receiving an email in case we reach the space/bandwidth limit. I tried to login to the cPanel, but it didn't work (no error message. It simply didn't).
I don't recall we did anything against the rules, so I don't know why our account was suspended. It's also weird that we didn't receive any notice.
Did we misuse our account somehow? Or perhaps it's a system error?
Thanks,
Itamar Bledsoewebmaster of the Wemag team
suspended
in Website Management and Coding
Posted
That solved the problem.
However, several days later the site seemed to have went down.
When trying to access the site, I get a DNS error, as if the site doesn't exist at all. I tried both wemag.heliohost.org and www.wemag.heliohost.org.
I didn't post here immediately because I thought it was a temporary down time.
But the site is still down, and I suspect that our account has been deleted (for whatever reason). If so, is it possible to open a new account with the same domain?
If not, what is the problem and how can we fix it?
Thanks