kymercer

I lost both my desktop and my laptop within a week of each other. i lost both hard drives, lost my bookmarks, lost my password file.

Now, when I try to go to my control panel, I get "server not found".

Account: kymercer

Server: stevie

url: kymercer.heliohost.org

Was it disabled while I was offline?

I was to receive an email notifying me of when it was ready. I never did get the email.

Now I need to know the ftp info. I seem to have lost my ftp login. I can't go in through the control panel because I'm suspended, so I need to ftp in to grab the file and clean things up.

As an aside ... is there something I could/should be doing to prevent these things being put on my site? Or is it a security issue on your end?

HelioHost username kymercer

server stevie

main domain kymercer

I don't understand what is happening. Why is my account being suspended so often?

When I try to log into my cpanel to make a backup, I'm told that my login is invalid, and I'm taken to a page where I can request a reset of my password.

I requested a reset, and it said "if this request was successful, a confrirmation email was sent to the address on file for this account...."

No email ever came, so how do I know if the reset request was unsuccessfull, or the email bounced, or what?

What do I do now? I'm sure of my login. I have no clue why I'm getting the error message.

a. your HelioHost username: kymercer

b. the server your account is on: stevie

c. your HelioHost main domain: kymercer

Thanks. I was wondering why it was suspended. I do appreciate it.

Is there any way to check and see what the offending page or script was/is? I'll remove it if I know which one it is......... (thinking that if you can tell that the load spike was coming from my site, you might know exactly where within the site ?????)

a. your HelioHost username kymercer

b. the server your account is on stevie

c. your HelioHost main domain ~kymercer