I am having trouble acessing cpanel and my site is down. My helio username is jmyers13 and my domain is everclearpoolservice.us please let me know whats going on. thank you I am trying to reset my password for cpanel and get the message: Your request to reset jmyers13’s password is being processed. If the request succeeds, the server will send a confirmation code to the account’s registered email address. Enter this code below, or click the link in the email, to complete the password reset. but I never get an email. Can someone help me reset my password so I can access my cpanel.