tberry

the sign up finally went through.....I pray it stays this time

Thank You

Your hosting account at HelioHost has encountered an error during installation. The error is:

Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)

That's one of the more common errors when creating an account. In your case, you're seeing it because your old account has not been fully deleted.

Wolstech Qoute(Rank Ii Member): An admin needs to fix it. Hopefully they'll see this, but since the topic is marked [solved] already, maybe not. If you don't get a response from an admin by tomorrow, I'd post a new topic for that error.

Please assist me

thamk you wolstech....I will post a new forum

Thank You Wolstech....I did sign up on Stevie server using my exact details from my previous Johnny account but still return as;

Your hosting account at HelioHost has encountered an error during installation. The error is:

Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)

I've read and understood all you done and I really appreciate your effort....kindly understand that you informed that the account can be moved to "stevie server"

Can you please do that for me and each time I try logging on it says my username doesn't exist anymore while it should exist on "stevie"

Thank You

Your hosting account at HelioHost has encountered an error during installation. The error is:

Sorry, a DNS entry for educationisfree.heliohost.org already exists, please delete it first (from all servers in the dns cluster)

Thanks for your response and i'm grateful....I'm not really interested in opening a new account because I have already loaded a program with ftp accounts;

code@educationisfree.hehiohost.org

omega@educationisfree.hehiohost.org

which belongs to my cpanel username "Tberry"

Domian: educationisfree.hehiohost.org

So please help move this same account to "stevie" so they can remain active....

Thank You

I've been to login with my username but i'm being told that my username doesn't exist on your database....Will creating the a new ftp using the old ftp account name reactivate the new?

thank you

Hello Krydos,

Thank you for your effort,i'm very grateful......However,I really didn't understand the file as there are so many details....All I need are my ftp accounts as the rest are not really useful.....

Plz let me when my ftp accounts registered with johnny will be active on stevie

Thank You

Please I will like to know all datas will be intact and hoping changing to johnny won't affect account,ftp,passwords.

Thank You

Username: tberry

Domain: educationisfree.heliohost.org

Server: Johnny

i cannot use my ftp account registered on "johnny server"....Username:tberry......educationisfree.heliohost.org

Thank You

plz i'm having the same prob with my johnny cpanel/ftp too that i can't even reset my password...my username is "tberry"

Thanks